PhoneIQ | Blog: IT Category

30 min

Salesforce CTI Integration Challenges and How to Solve Them

Most CTI integration challenges follow predictable patterns. Once you understand the common issues and their solutions, you can navigate implementation much more smoothly. This guide walks through the challenges that trip up most implementations and shows you exactly how to solve them.

Feb 3, 2026

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Kory Westerburg

5 min

4 Ways to ensure VoIP quality at the office or remote

VoIP or Voice over internet protocol enables people to make and take phone calls using an internet connection. Since its inception in 1995, VoIP has evolved to become a mainstream technology that both consumers and businesses are increasingly adopting for their day to day communications.

5 min

Cloud call center software solutions: Purecloud, Multi-instance and On-Premise

If your company is using Salesforce, you already understood the key benefits of cloud vs. on premise solutions. In call center software and unified communications, things tend to get a bit more tricky. Here is a quick overview of platform architectures.

2 min

5 Essential work from home tools to run your business during COVID-19 social distancing

We believe there are five essential categories of online tools you’ll need to implement effective work from home policies, and we’ll break down the best option from each category to equip your COVID-19 work-from-home starter kit.

Mar 24, 2019

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