Blog I PhoneIQ

30 min

Salesforce CTI Integration Challenges and How to Solve Them

Most CTI integration challenges follow predictable patterns. Once you understand the common issues and their solutions, you can navigate implementation much more smoothly. This guide walks through the challenges that trip up most implementations and shows you exactly how to solve them.

Feb 3, 2026

Kory Westerburg

5 min

5 Reasons Call Centers Should Enable Salesforce Callbacks

About 60% of customers feel that waiting in call queues is the most frustrating part of the service delivery experience. Callbacks increase customer satisfaction by letting them choose whether to wait for an available support agent when call volume is heavy.

Nov 8, 2022

Lucas Shemu

Salesforce

5 min

Top Salesforce Highlights on the '23 Winter Release

Winter is coming. Yet unlike the rotten season finale of Game of Thrones, this winter is bringing some significant enhancements from Salesforce. This article focuses on some key features that everyone will find helpful.

Nov 4, 2022

Aditya Sehgal

Sales Engagement

2 min

Ten Ways to Accelerate your B2B Sales Cycle through Automation

Speeding up your sales cycle can save time and money. Here are ten ways to accelerate your B2B sales cycle through automation.

Nov 2, 2022

Estelle Nagel

Salesforce

5 min

The Ultimate Low-code Tools for Salesforce Admins

As a developer, have you always sought ways to implement a requirement without using code? Or maybe someone starting a career in the Salesforce ecosystem and looking for somewhere to start with? Well then, this article is for you!

Oct 28, 2022

Pamela Joyce Kiang

Salesforce

2 min

Types of Relationships in Salesforce: Master Detail Relationship

Salesforce really built itself into a giant by nailing the core infrastructure that serves as the foundation for the organization’s highly customizable CRM. One of these key fundamental components is the relationship between objects and records. This is the “secret sauce”

Aug 23, 2022

Matt Graessle

Salesforce

5 min

9 Free Salesforce Training Resources and why they're what you need

We get it. It’s not always easy to juggle professional projects with continuous training and updating, so knowing exactly where to turn to as doubts arise is vital.

Jul 26, 2022

Divya Chauhan

Customer service

2 min

8 Ways Conversation Intelligence Can Propel Contact Center Profitability

Having a great contact center plays a crucial role in driving revenue. Conversation intelligence can make your performance better and your customers happier.

Jul 18, 2022

Estelle Nagel

Salesforce

5 min

Salesforce Live Chat for Customer-Centered teams

Live web chat in Salesforce Service Cloud helps connect with customers and offer real-time support, which is key to any customer-centered support team

Jul 15, 2022

Divya Chauhan

Salesforce

7 min

Salesforce Permissions in a Nutshell: Profiles vs. Permission Sets

Have you ever asked yourself, “How did Salesforce become, and still is, the #1 Cloud-based Customer Relationship Management (CRM) platform in the world?"

Jul 13, 2022

Pamela Joyce Kiang

2 min

What’s up with Dark Mode for Salesforce Lightning?

Dark mode is temporarily disabled because it is affecting performance for some users in some orgs.

Jul 11, 2022

Divya Chauhan

Customer service

5 min

Top 8 Features to Boost Your Inbound Calling Strategy in Salesforce

A fully integrated call center system lets users capture all inbound call interactions in Salesforce and report on call outcome, duration, and key metrics to make a successful management of call center activity.

Jul 6, 2022

Lucas Shemu